In this note, we will explore the social (“S”) aspect of the ESG criteria and how Internal Communication contributes to diversity and inclusion actions, salary equity and commitment to the communities where the company operates.

The importance of the Social Dimension

Today’s leading companies recognize the importance of ESG criteria (environmental, social and governance) as fundamental pillars for generating a positive impact on society and the environment.

Within this framework, the social dimension of ESG criteria takes on a crucial role, and it is here that internal communication plays an essential role in helping large companies to plan, implement and effectively communicate their social initiatives.

For the most innovative companies, integrating this dimension is not simply a matter of making altruistic donations, but of building a strong organizational culture committed to shared purpose and values.

What is the best strategy?

The most innovative companies understand that the social dimension of ESG criteria must be embedded in all facets of the organization.

Key strategies for successfully implementing this dimension:

  • Authentic engagement: leading companies authentically engage with social issues relevant to their industry and community. This involves setting measurable goals, such as ensuring diversity and inclusion in their teams and/or involving employees in carbon footprint reduction and recycling actions.
  • Transparent Communication: Effective internal communication is essential, through IC channels to inform teams about progress and challenges in the social dimension of ESG criteria. This creates a sense of shared responsibility and empowers employees to participate in these initiatives.
    Fostering Innovation: create actions that encourage employees to come up with creative ideas to address social challenges. These ideas may include volunteer programs, collaborations with NGOs or community impact projects.

Internal Communication as a driver of change

Internal Communication drives the social dimension of ESG criteria, creating a sustainable and responsible organizational culture. Here’s how your company can implement IC actions to disseminate social initiatives.

Fostering diversity and inclusion

Internal communication can foster diversity and inclusion throughout the organization. Some ways in which it can contribute include:

  • Education and Awareness: Diversity training and awareness for leaders and employees.
  • Personal Stories: Sharing success stories and challenges of diverse employees to foster inclusion.
  • Goals and Achievements: Announce clear diversity goals and track progress toward meeting them.

Transparency and Commitment to Pay Equity.

Internal communication can play a critical role in ensuring pay equity:

  • Pay transparency: transparent communication about pay policies and practices demonstrates a company’s commitment to equity and avoids unfair gaps.
  • Policy communication: through IC, organizations can explain how they determine wages and how they address any identified inequities.
  • Employee engagement: encouraging feedback from individuals on pay practices can improve perceptions of fairness and detect hidden problems.
Fuente DW

Connecting and contributing to communities

Internal communication also plays a crucial role in the engagement with the communities where the company operates:

  • Volunteering and social initiatives: informing employees about volunteer opportunities and community impact projects, encouraging active participation, fostering collaboration and engagement.
  • Transparency in contributions: communicating how the company contributes to communities, whether through financial donations or volunteer efforts, demonstrates its social commitment.
  • Amplification of local stories: Highlighting stories of success and progress in the communities where the company operates inspires employees and strengthens the sense of belonging to a greater purpose.

A great opportunity for organizations

The social dimension of ESG criteria represents an opportunity for large companies to demonstrate their commitment to social and environmental well-being.

The most innovative companies understand that this goes beyond philanthropy and is integrated into organizational identity and culture.

With sound strategic planning and effective internal communication, these companies are leading the way to a more sustainable and equitable future.


Oxean can assist your company in the design of the communication strategy of ESG criteria and strengthen CI as a fundamental link between the social dimension and the organizational culture.

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